Find what is eroding your management margin.
Act on it. Then prove it worked.
Elevates reads the systems you already run, read-only, and shows which owner accounts, vendors and units are costing you money, the action to take, who on your team owns it, and whether last month's fix held.
Lean teams where the COO is also the analyst. Published pricing, and a ten-day assessment to start.
See pricing for your sizeIndependent multifamily operators with lean corporate teams and growing complexity, but no analytics team. Scope agreed with you.
See pricing for your sizeWhich owner accounts, vendors and units are costing you money, and what to do about it.
See the detail for Property ManagementWhat it changes in your numbers
Five economic outcomes fee managers are already trying to move. Each is measured in your own data, and every finding carries a dollar figure.
Lower corporate cost-to-serve
Which owner accounts take more staff time, maintenance coordination and reporting than their fees pay for.
Repeat maintenance expense, found
The same fault, the same vendor, the same building, counted across work orders and bills instead of seen one at a time.
More from the team you have
Month-end exports and owner questions answered from one place, so the hours go to acting on problems rather than finding them.
Protected management margins
Fees your agreements allow but nobody charged, vendor prices drifting above your usual, and homes empty past your normal.
Stronger owner reporting
When an owner asks why income dropped, an answer with its sources, rather than an afternoon of digging.
Your economics as fee manager
Management fees, labour cost, owner retention. This is where your margin and your growth are decided.
Your owners' economics
Net operating income and asset performance. This is what keeps an owner with you, and what your reporting has to show them.
Every finding says which of the two it moves, so nobody mixes them up.
Every system reports on itself.None of them reports on you.
Your property management system, your accounts package, your works-order tool and the compliance spreadsheet are all good at their own job. Most of them now include their own reporting and their own automation. The limit is not capability. It is that each one can only see the data inside itself.
AppFolio, Buildium or Yardi
It knows: Leases, rent due, delinquency, notices, unit history.
It cannot see: What any of it actually costs you to service.
The accounts package
It knows: Invoices, vendor spend, owner statements, the ledger.
It cannot see: Which property or owner account each line belongs to.
The works-order tool
It knows: Jobs raised, vendors assigned, jobs closed.
It cannot see: Whether the same fault keeps coming back to the same unit.
The compliance spreadsheet
It knows: Inspections, certificates and their renewal dates.
It cannot see: Anything at all, until somebody opens it.
The questions that cost money span two systems. Which owner account cost more to service than it paid. Which vendor keeps coming back to the same property. Which unit is turning with an inspection already lapsed. No single product can answer these, because no single product holds both halves.
A decision and action layernot another dashboard
A dashboard shows the numbers. We take it to the end: the issue, the action, the person who owns it, and the check that the money actually came back.
- 01
Identify the issue
Read across every system you run, read-only, and find what is costing money: with the records it comes from.
- 02
Prioritise the action
Rank what was found by dollars, name the next step, and name the role on your team that owns it.
- 03
Validate the result
Next month, check in the data whether the fix held. Only verified money is counted.
One example, end to end
An HVAC vendor above your usual price
- Source data
- Bills #4302, #4388 and #4459: three capacitor replacements from one HVAC vendor in 90 days, $640 each, against a usual price of $310.
- Recommended action
- Ask the vendor for the agreed rate, or move the job.
- Accountable owner
- Maintenance lead.
- Measured impact
- Rate agreed at $340. Four jobs since. $1,200 saved, verified in the data the following month.
Illustrative example from a fictional company. It is not a customer result.
What arrives each month
One document, in this order, delivered to the person running the department. The software is how we do it. This is what you buy.
What we said last month, and what happened
Every item we raised last month, with what was done and what it changed. Items nobody acted on stay on the list and say so.
What needs action now
Five items at most. Each one names a property, carries a number and names the role on your team that owns the next step. Five things somebody can act on beats forty things nobody reads.
What changed, and why
The movements worth knowing about across the portfolio, with the reason behind each rather than the percentage on its own.
What we could not see
The questions your data could not answer this month, and what would have to change for it to answer them next month.
The shape of a single action item, by way of example:
"Unit 12, Rosewood Court. Four plumbing call-outs in five months, same vendor, $1,840 in total. The rent covers the cost. The cause does not appear to have been addressed."
An illustration of the form. It is not a customer result.
The first step
Operations Profitability Assessment
- Scope
- Twelve months of your data, read across four areas: owner accounts that cost more to serve than they pay, vendor pricing and repeat maintenance, fees your agreements allow but were not charged, and homes empty longer than your own normal.
- Timeline
- Ten working days from the day access is granted.
- Data we need
- Read-only access to two systems: your property management system, and your accounts package or work-order tool. Nothing is installed and nothing is migrated.
- Deliverable
- A written findings document you keep, whatever you decide. Every finding carries its source records, the calculation, a recommended action and the role on your team that would own it. We walk you through it on a call.
If we do not find at least the guaranteed threshold for a firm your size, starting at $10,000, there is no fee.
What we need from you
Read-only credentials for two systems. That is the whole requirement to begin.
AppFolio, Buildium, Yardi and RealPage can all create a read-only user in a few minutes. We will point you to where, for yours.
What we never touch
- No write access to any system.
- No migration. Nothing moves.
- No schema changes. Your data stays as it is.
- Nothing is replaced. You keep every tool you have.
What we have deployed so far
Elevates is a young company. Below is the one deployment currently running, described as it is.
A 50-property short-term rental operator, London
Four systems connected, read-only.
The four systems feed a single view. Each month the operator receives a list of properties needing action, each with the number behind it, instead of four separate reports to reconcile by hand.
This is short-term rental, not long-term rental management. We do not present it as an equivalent reference. It is the only deployment currently running.
Pricing
Published, so you know before you book a call.
Ten working days. If we do not find at least the guaranteed threshold in recoverable value or cost leakage, there is no fee.
| Your size | Assessment | We find at least | Monthly after |
|---|---|---|---|
| 10 to 25 staff | $2,500 | $10,000 | $950 |
| 26 to 50 staff | $3,000 | $15,000 | $1,250 |
| 51 to 75 staff | $4,000 | $25,000 | $1,600 |
| 76 to 200 staff | From $6,000 | $40,000 | From $2,000 |
| Midmarket, 3,000 to 15,000 units | Scoped on request | Agreed in writing first | Scoped on request |
- Assessment
- $2,500
- We find at least
- $10,000
- Monthly after
- $950
- Assessment
- $3,000
- We find at least
- $15,000
- Monthly after
- $1,250
- Assessment
- $4,000
- We find at least
- $25,000
- Monthly after
- $1,600
- Assessment
- From $6,000
- We find at least
- $40,000
- Monthly after
- From $2,000
- Assessment
- Scoped on request
- We find at least
- Agreed in writing first
- Monthly after
- Scoped on request
The monthly fee begins after the assessment, and only if you decide to continue. Annual prepay, two months free. There is no twelve-month contract.
Book a 20-minute callTwenty minutes, and a written note either way
Tell us which systems you run and how your month-end works. We will tell you where we would look first and what we would expect to find. If there is nothing worth finding, we will say so.
The call is free. The Operations Profitability Assessment that follows starts at $2,500, and without at least the guaranteed threshold found, there is no fee.